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Invoicing

Updated on February 25, 2020

Keeping track of your invoices can be vital for both businesses and individuals. To receive your invoices you have a three different options, each of these are explained in more details below.

1. Automatic email invoicing

If you want to receive invoices automatically for the amount of CDN credits purchased, this can be achieved by simply defining your desired invoice email. To do this, follow the steps below.

  1. Log in to the KeyCDN dashboard.
  2. In the left navigation sidebar click Account and then General.
  3. Under Account details click Edit.
  4. Define Invoice Email as the email address that you want to receive billing invoices.
  5. Click Save.

Once your changes are saved, any subsequent credit purchase will automatically trigger a PDF invoice to be sent to the email address defined.

2. Manually get invoices

If you don't wish to setup automatic email invoicing you can also view all invoices manually. To do this, follow the steps below.

  1. Log in to the KeyCDN dashboard.
  2. In the left navigation sidebar click Billing.
  3. Find the payment that you want to see the invoice for and click View Invoice.

Following the steps above will open up the invoice in PDF format, which you can save for later use.

3. Bank transfers (wire transfers)

Lastly, KeyCDN also offers the option to purchase credits via a bank transfer (AKA wire transfer). In order to perform a bank transfer, a minimum payment of $1000 must be made. To initiate this type of payment, please open a support request to let us know that you would like to perform a bank transfer. Three things are necessary in order to pay via bank transfer:

  • A credit threshold amount must be defined by the user in order to tell the system when an invoice should be generated and sent.
  • The invoice amount must be defined by the user.
  • A valid invoice email must be provided.

To further explain the points mentioned above, the credit threshold amount is used to help ensure that your account balance does not reach 0 before the bank transfer is received. For example, if a user defines their credit threshold to be $500 then an invoice for the amount specified will be sent once the credit balance reaches $500. Therefore if the invoice amount that the user defined is $1000, this amount will be applied to their account balance once the bank transfer has been received. Credits will only appear in your KeyCDN account once the invoice has been paid and received via bank transfer, therefore it is not advisable to set the threshold amount too low.

Additionally, as a fallback, users can also define their credit card information and set up automatic payments so that in the event that the bank transfer was not received in time, a payment will be made via CC once the account balance reaches 0.

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